Return & Refund Policy

At XENDROL, we want you to love your purchase. If something isn’t quite right, here’s how we make returns easy:

30-Day Returns: Request a return within 30 days of delivery.

Free Return Shipping: Find any carrier in your region, we cover the return shipping fee.

No Hidden Fees: No restocking fees, ever. 

How to Return

1. Start Your Return: Log into your account with your order email.
2. Pack It Up: Securely repackage the item(s) with original tags and packaging. Make sure the products won't be damaged.
3. Ship It Back: Attach your prepaid label or find any carrier in your region and ship to our return location.

Refund Process

• Timing: Refunds are processed within 3 business days, after we receive your return.
• How You’ll Be Refunded: Money goes back to your original payment method. For the refund amount that exceed your original order, like return shipping fee, we will refund by Paypal or store credit (Note: Bank processing times may vary.)

Exceptions

• Final Sale Items: Clearly marked products (e.g., personalized goods, undergarments) can’t be returned.
• Gently Used: Items must be undamaged, and in original condition.
• Damage from outside sources
• Damage from misuse of product

International Returns

• Customs Fees: You’re responsible for any import taxes/duties incurred when shipping returns (we cover return shipping).

Damaged/Wrong Item?

Please log in to our return center for applying a free replacement or expedited refund.

Questions? We’re here to help! Reach us at info@xendrol.com or visit our [FAQ page/insert link].