Shipping policy

Shipping Policy

At XENDROL, we strive to provide transparent and cost-effective shipping solutions. Here’s everything you need to know about how we handle your orders:

🚚 Free Shipping: Orders over $150 qualify for free standard shipping.
⏱️ Fast Delivery: Ship any orders in 1 business day (except preorder items)
🌍 Global Reach: We ship to 45+ countries via famous global carriers.(Please check the list below about the countries we ship)
📦Local Delivery: We have warehouses in the United States, Canada, Czech for Europe Area and Asia warehouse for fast local delivery.

Shipping Rates & Methods

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Locations Local Delivery
(2-5 Days)		 Standard (3-12 Days) Delivery Method
Canada Free $9.9
All Orders over $150 qualify for free standard shipping		 USPS、UPS、DHL、FEDEX、GLS、Aramex、4PX
United States
Austria
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Monaco
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Finland
Iceland
Norway
Switzerland
United Kingdom
Australia None
New Zealand
China Free
Cyprus None
Hong Kong Free
India None
Macau Free
Philippines None
Saudi Arabia
Singapore
South Africa
Taiwan Free
Thailand None
Vietnam
*Accessories not available to purchase separately.
*Remote addresses are not included in free shipping.

International Shipping

  • Customs Fees: You’re responsible for any import taxes/duties incurred.

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at info@xendrol.com with your name and order number, and we will look into it for you.
Get your tracking by following:

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Shipping From Tracking URL
US warehouse(Located in California, USA) https://www.usps.com/manage/orhttps://www.17track.net/en
EU warehouse(Located in Prague, Czech Republic) http://track.4px.com/#/orhttps://www.17track.net/en
Asia Warehouse(Located in Shenzhen, China) http://track.4px.com/#/ orhttps://www.17track.net/en
Express Shipping https://www.dhl.com/en/express/tracking.htmlhttps://www.ups.com/track?loc=en_US&requester=ST/https://www.aramex.com/us/en/track/shipments
Shipping to P.O. boxes or APO/FPO addresses
Our website does not support ships to addresses within the APO/FPO/DPO addresses. Please offer door to door address.

Refunds, returns, and exchanges
If you want to claim a warranty or FREE return on our website, please refer to our Return Policy or Warranty Policy

If you have any further questions, please don't hesitate to contact us at info@xendrol.com.